Information Technology E-mail At VCOM we use Microsoft Exchange Server for our e-mail system, which allows the e-mail to remain on the server for easy access from the office or on the road. We recommend that you use the Microsoft® Outlook® client to view your e-mail while at VCOM in order to take advantage of the functionality that is there, such as viewing other Calendars, Public Folders, and being granted access to another person's e-mail or Contacts folder. While you are at home or on the road traveling, you can check your VCOM mail from the internet by accessing VCOM Web Outlook. We recommend that you do not store your user name or password in the log on box in your internet browser.

VCOM Computer Help Line: To report computer problems or questions, call the VCOM Help Line at 231-4400. The help desk will log your information along with a brief description of the problem and generate a problem ticket for you. When the Information Technology department receives the problem ticket, a staff member will contact you to schedule a time to investigate the problem.

Configuring Microsoft Outlook for the Microsoft Exchange Server using Outlook 2003. Start Microsoft Outlook. The Outlook 2003 Startup will appear. Click Next SelectYes. Click Next. Select Microsoft Exchange Server option. Click Next. In the Microsoft Exchange Server text box, type: nazgul.vcom.vt.edu In the User Name text box, type your PID. Click More Settings. Click the Security tab. Under User Identification click the "Always prompt for user name and Password". Click OK. Click Next. Click Finish. Outlook will prompt you to log on. If you do not get a log on screen close all windows and restart Outlook. In the User Name text box, type: your PID. In the Password text box, type: your Password [this is not your Blackboard password]. If it appears to be having problems recognizing your ID and password, try using: vcom\YourPID as the ID (Where YourPID is your actual ID) Click OK. For further information, see more IT links on the navigation bar on the left of this page.